Important Tips For Hotel Management
Hotel Management is the largest service industry in India Who is Offering exciting career opportunities. Hotel industry is challenging all-encompassing profession that requires charisma, skill, drive & a cool head who can work under pressure. Here are few tips who help in to jumpstart your career in hospitality by stocking your cool belt & learning to juggle the demands
The key to success: Guest is always right
In the hotel industry, being successful requires ensuring guest satisfaction from that moment they walk out into hotel until the moment they walk out while also keeping employees motivated to go the better mile to provide exceptional experiences. When preparing your curriculum vitae, make sure to highlight specific instances when you were able to successfully apply these skills in the workplace. It applies to every aspect of the industry because this is a profession built on guest service. Turn complaints into an opportunity to grow, learn, & change. A suggestion box is always a good idea for both guest & employees.
To know the product
The top priority of hotel management is to ensure that every guest has the best experience. when it comes to requires you to be hyper-vigilant about every detail from the top to the bottom.
Excellent time management skills
Being in the hospitality industry requires you to have an organized, punctual schedule. However, you are often required to work long, unusual hours to deal with an immediate crisis at any moment. You not only need to be flexible & adaptable to the fast-paced, varying workload but also resourceful in how you handle all your responsibilities.
In the industry, you interact with an internationally diverse group of people. This job also requires you to work with people of all personality types. You need to be able to listen to what guest & employees are not saying. Paying attention to these non-verbal clues will enable you to identify & deter concerns before they escalate into real problems.
Efficient in solving the problem
Thinking quickly, making decisive decisions & responding sensitively to Guest & employees concerns are the most important. A sympathetic ear & a genuine effort to fix an issue goes a long way in preventing problems that can quickly spread. You must also be able to anticipate issues and have a backup plan for when things go wrong & they will on an almost daily basis. Staying ahead of the competition depends on you coming up with creative solutions & implementing visionary ideas using the tools at your disposal to offer the best services possible. Anticipating the needs of your guest, even before they realize them, is the key to making them feel pampered.
Cultivate a positive work environment
The team dynamic is built on a shared respect of the skills & aptitudes of each employee, which in turn encourages the staff to take pride in their work. But Sometimes the simplest gestures are the inroad to good staff relations: Smile, compliment & remember birthdays, have some fun in the workplaces. Employees will reflect this positive attitude back to Guest.
Praise individual employees immediately, sincerely & publicly that increases profitability, builds relationships, delights guest and drives continuous improvement. Be a leader & stay calm under pressure get organized, keep a detailed calendar & to do lists. Work efficiently at every task. This is very crucial that overcoming the stresses & delivers whatever is being demanded. Perfect the skills of multi-tasking & prioritizing the needs of others & manage your own stress by setting boundaries to avoid letting your work life encroach on your personal life. Innovative ways to improve the business your job should not only to manage the day to day operations; it should also be to contribute in company’s growth, whether by an expansion of services or greater efficiency Regularly examine procedures & systems. Get input from employees. Aim to get things right the first time & perpetuate good practices. Be proactive.
Ms. Chetna Singh
Deputy Manager- Human Resource
Country Inn & Suites by Carlson